Items must be returned within 30 days of receipt. Please email sales@encindustrialsupply.com for a Return Authorization Number and shipping instructions prior to return. Special order items, videos and custom imprinted products are nonreturnable unless there is a defect in quality or workmanship. All orders may be subject to a restocking fee if cancelled after shipment except if a product has been damaged in shipping or has a defect that renders it unsaleable.